Refund & Cancellation Policy

1. Credit Purchases

Users may purchase credits (in GBP or NGN) to send tips to performers on VoiceNG.

• Unused credits may be refunded within 14 days of purchase, provided they have not been spent on tips, donations, or challenge entries.
• To request a refund of unused credits, contact us at support@voiceng.com with your account email and transaction reference.
• Refunds will be processed to the original payment method within 5–10 business days.

2. Tips to Performers

• Tips sent to performers are non-refundable once the transaction is confirmed.
• Tips represent a direct voluntary payment from a fan to an artist and cannot be reversed after delivery.
• If you believe a tip was made in error or due to fraud, contact us immediately at support@voiceng.com and we will investigate.

3. Challenge Entry Fees

• Challenge entry fees are non-refundable once paid, as they fund the prize pool.
• If a challenge is cancelled by VoiceNG, all entry fees will be refunded in full within 7 business days.

4. Campaign Donations

• Donations to crowdfunding campaigns are voluntary and non-refundable.
• If a campaign is found to be fraudulent or removed by VoiceNG, affected donors will be contacted and refunds will be processed within 10 business days.

5. Premium Subscriptions

• Premium subscriptions may be cancelled at any time via your account settings.
• Cancellation takes effect at the end of the current billing period — you will not be charged again.
• No partial refunds are issued for unused subscription time.

6. Duplicate or Erroneous Charges

If you were charged more than once for the same transaction, or believe a charge was made in error, contact us within 7 days at support@voiceng.com. We will investigate and issue a full refund if the error is confirmed.

7. How to Request a Refund

To request a refund, please email us at support@voiceng.com with the following information:

• Your registered email address
• Transaction date and amount
• Payment reference or transaction ID
• Reason for the refund request

We aim to respond to all refund requests within 3 business days.

8. Contact Us